We're here to help with account access, visits, family sharing, and billing questions.
Email support@doctorbuddy.app and we'll get back within one business day. Include your account email or phone when you write so we can locate your profile faster.
Use the email or phone you registered with in the app. If you can’t access your account, email support with the address or number on file and we’ll help you regain access.
You can add household profiles (subject to your plan) and switch between them to view the right records and context. Visibility for reports can be Private, Shared with an expiry, or Public when you choose to publish a link.
Join from a quiet place with a stable connection. Have your medications and recent symptoms handy. The visit stays private between you and the clinician.
Purchases are handled through the App Store. Manage or cancel subscriptions in your Apple ID settings, and open receipts from your purchase history there.
No. AI guidance is informational and not a substitute for professional medical advice, diagnosis, or emergency care. If you are experiencing a medical emergency, call your local emergency number.
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